FAQs
Find Answers to Frequently Asked Questions
Here are some of the most frequently asked questions about Ltmate.com
What is your minimum order quantity?
If you choose our brand, we accept MOQ 2 pieces. But if you want to make your own brand or print your logo, the MOQ is 500 pieces.
Can I print my logo on the product? Can I use our own brand color box?
Yes. We welcome OEM and can provide that service.
Can I get a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
How to order?
Please send us the products you are interested in by email, and we can issue you a proforma invoice according to your requirements.
Can I order food for takeout or delivery?
Absolutely! You can order online through our website or by calling us. We offer both takeout and delivery within a specific radius.
Before sending you PI, we need to know the following information of your order.
1) Product information – quantity, specification (size, material, required process, packaging requirements, etc.)
2) Shipping information – company name, street address, phone and fax number, destination seaport.
3) If there is a freight forwarder’s contact information in China, please provide it.
Please contact us for more details
How can I get the price?
We are usually online every day, and the online time is 8:00~22:30. If you need to get the price urgently, please contact the online customer service directly or contact us by other means so that we can provide you with a quotation.
What are the payment terms?
Western Union, Paypal and Alibaba Trade Assurance.
What is the transportation method?
It can be shipped by sea, air or express (DHL, Fedex and UPS). Please confirm with us before placing an order.
Are you a manufacturer or a trading company?
We are a manufacturer specializing in aquarium products with many years of history, and the factory is located in Weifang City, Shandong Province, China. We also have a large warehouse and quality control department to purchase products for customers.